Warranty

1-Year Manufacturer Warranty Overview:

Terms and Conditions:

Coverage Period:

Product covered for one (1) year from the original invoice date under normal residential use.


Scope of Coverage:

Warranty includes defects in workmanship and materials; excludes damages from misuse, negligence, and wear and tear.

Upholstery Product Warranties:

Mechanism, wood, metal frame, and electric systems covered for one year.
Case/remotes materials warranty for one year.
Limited warranty on wood against seam failure and major cracking.
Plastics warranty excludes pilling and fading due to overexposure to sunlight/weather.
Metal warranty against welding seam failure and material defects for one year.

Warranty Limitations


Exclusions:

  • Commercial use, inadequate maintenance, misuse, abuse, shipping damage, and more.
  • No express warranties beyond those stated.
  • Consumer rights vary; statutory rights applicable.


Claim Procedures:

Defective claims within one year from the invoice date.
Missing parts claims within 2 days of receiving merchandise.
Defective merchandise must be returned in original packaging.
Inspection by original warehouse or representative; pictures and invoice copy required

.

Fees and Charges:

$150/hour charge with a minimum 2-hour inspection.
Full payment required before start of work; storage fees for items left at facility.
Shipping costs the customer's responsibility unless otherwise instructed.


Claim Rejection and Extended Warranty:

Rejected claims may be covered by Extended Warranty; inquire at info@fulfillmentsolutioncenter.com
.

Note: Retain invoices for a minimum of one year for warranty purposes. Warranty is not transferable between units or buyers.