1-Year Manufacturer Warranty Overview:
Terms and Conditions:
Coverage Period:
Product covered for one (1) year from the original invoice date under normal residential use.
Scope of Coverage:
Warranty includes defects in workmanship and materials; excludes damages from misuse, negligence, and wear and tear.
Upholstery Product Warranties:
Mechanism, wood, metal frame, and electric systems covered for one year.
Case/remotes materials warranty for one year.
Limited warranty on wood against seam failure and major cracking.
Plastics warranty excludes pilling and fading due to overexposure to sunlight/weather.
Metal warranty against welding seam failure and material defects for one year.
Warranty Limitations
Exclusions:
- Commercial use, inadequate maintenance, misuse, abuse, shipping damage, and more.
- No express warranties beyond those stated.
- Consumer rights vary; statutory rights applicable.
Claim Procedures:
Defective claims within one year from the invoice date.
Missing parts claims within 2 days of receiving merchandise.
Defective merchandise must be returned in original packaging.
Inspection by original warehouse or representative; pictures and invoice copy required
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Fees and Charges:
$150/hour charge with a minimum 2-hour inspection.
Full payment required before start of work; storage fees for items left at facility.
Shipping costs the customer's responsibility unless otherwise instructed.
Claim Rejection and Extended Warranty:
Rejected claims may be covered by Extended Warranty; inquire at info@fulfillmentsolutioncenter.com
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Note: Retain invoices for a minimum of one year for warranty purposes. Warranty is not transferable between units or buyers.